Ongoing care, clearly bounded.
Every plan states what it covers and what it does not. Included work is capped on purpose — anything beyond it is quoted as new work rather than absorbed quietly and resented later.
This isn't a store-platform subscription — it's dedicated engineering time on a system built only for you, not shared infrastructure serving thousands of other businesses.
- New features, new pages, or redesign — quoted as separate work
- Any work beyond the hours each plan states
- Third-party subscriptions and infrastructure, billed separately
- AI API consumption, charged on actual usage
No plan carries unlimited support. That is deliberate: an uncapped retainer either becomes unprofitable and degrades, or quietly stops being honoured.
Essential Care
- Uptime monitoring
- Routine dependency updates
- Security review
- Backup checks
- Defect correction
- Up to one hour of minor work
- Monthly health check
- Standard response within two business days
- New pages
- Redesign
- New integrations
- New functionality
- Content production
- Emergency support
Business Care
- Everything in Essential Care
- Database monitoring
- Deployment management
- Error-log review
- Up to three hours of minor work
- Priority response
- Monthly technical review
- Transactional-email monitoring
- Basic cost monitoring
The boundary above applies to this plan too.
Managed Operations
- Everything in Business Care
- Up to eight hours of included work
- Integration monitoring
- Release management
- Incident coordination
- Monthly performance report
- Usage and infrastructure review
- Quarterly improvement meeting
- Priority response
The boundary above applies to this plan too.
Enterprise Care
- Defined SLA
- On-call coverage
- Advanced security
- Disaster-recovery planning
- Dedicated environments
- Extended support hours
- Compliance requirements
- Higher monitoring and backup levels
The boundary above applies to this plan too.
Pricing reflects the scope, workflows, integrations, user roles, content, and operational requirements of each engagement. Third-party subscriptions and usage-based services are quoted separately.
All prices exclude VAT.