Care & operations
Ongoing care, clearly bounded.
Every plan states what it covers and what it does not. Included work is capped on purpose — anything beyond it is quoted as new work rather than absorbed quietly and resented later.
- New features, new pages, or redesign — quoted as separate work
- Any work beyond the hours each plan states
- Third-party subscriptions and infrastructure, billed separately
- AI API consumption, charged on actual usage
No plan carries unlimited support. That is deliberate: an uncapped retainer either becomes unprofitable and degrades, or quietly stops being honoured.
Essential Care
SAR 750/mo
Includes
- Uptime monitoring
- Routine dependency updates
- Security review
- Backup checks
- Defect correction
- Up to one hour of minor work
- Monthly health check
- Standard response within two business days
Does not include
- New pages
- Redesign
- New integrations
- New functionality
- Content production
- Emergency support
Business Care
SAR 1,500/mo
Includes
- Everything in Essential Care
- Database monitoring
- Deployment management
- Error-log review
- Up to three hours of minor work
- Priority response
- Monthly technical review
- Transactional-email monitoring
- Basic cost monitoring
Does not include
The boundary above applies to this plan too.
Managed Operations
SAR 3,000/mo
Includes
- Everything in Business Care
- Up to eight hours of included work
- Integration monitoring
- Release management
- Incident coordination
- Monthly performance report
- Usage and infrastructure review
- Quarterly improvement meeting
- Priority response
Does not include
The boundary above applies to this plan too.
Enterprise Care
Custom quotation
Includes
- Defined SLA
- On-call coverage
- Advanced security
- Disaster-recovery planning
- Dedicated environments
- Extended support hours
- Compliance requirements
- Higher monitoring and backup levels
Does not include
The boundary above applies to this plan too.
Pricing reflects the scope, workflows, integrations, user roles, content, and operational requirements of each engagement. Third-party subscriptions and usage-based services are quoted separately.
All prices exclude VAT.