MAJAL Terms of Service

These terms govern the relationship between MAJAL and any business or individual ("Client") engaging MAJAL's services. By contacting us, requesting a quote, or signing a project agreement, you accept these terms.

MAJAL designs and builds bespoke digital platforms — websites, software, customer platforms, commerce integrations, and automation/AI systems — scoped to each client's business outcome. Specific deliverables, pricing, and timelines for any engagement are set out in a separate signed agreement (Statement of Work).

Clients agree to provide accurate information, respond to requests for content or feedback in a timely manner, and use MAJAL's deliverables lawfully and in accordance with the signed agreement.

Public pricing shown on our website is a starting estimate; final pricing is confirmed after discovery and scoping. All prices exclude 15% VAT unless stated otherwise. Invoices are issued in compliance with applicable Saudi tax requirements.

The Client owns their business assets: brand identity, content, customer data, and business records. MAJAL retains ownership of its underlying technology, including its internal development framework, reusable components, and generic tooling ("Majal Core"), and may reuse this technology across future projects. Client-specific branding, confidential business information, and client data remain exclusively the Client's property and are never reused for another engagement.

Where a project includes ongoing hosting, maintenance, or support, the specific scope — response times, included hours, and service levels — is defined in the Client's signed agreement, not on this page, since support needs vary by engagement.

Payment schedules (deposits, milestones, recurring fees) are set out in each project's signed agreement. Third-party subscriptions and usage-based services (payment gateways, messaging, AI consumption) are billed separately unless explicitly included.

To the extent permitted by Saudi law, MAJAL's liability for any claim arising from its services is limited to the fees paid for the specific engagement giving rise to the claim. MAJAL is not liable for indirect or consequential losses.

Either party may terminate a project in accordance with the notice period and terms set out in the signed agreement. Upon termination, MAJAL will follow its standard offboarding process to transfer access to client-owned assets.

Both parties agree to keep confidential business information shared during an engagement private, except as required by law.

These terms, and any engagement with MAJAL, are governed by the laws of the Kingdom of Saudi Arabia.

We aim to resolve any dispute amicably in the first instance. Unresolved disputes are subject to the jurisdiction of the competent courts of Saudi Arabia.

We may update these terms from time to time. The date above reflects the most recent revision.

bassam@majalsa.com