Software & Platforms

Custom systems that run your internal operations and serve your customers — one platform instead of disconnected tools and spreadsheets. This is the kind of system also known as ERP or CRM software, scoped to exactly what your business needs rather than a big multi-module suite.

Design your platform

Who uses this

Used by a clinic to manage patient bookings and internal scheduling
Used by a logistics company to track deliveries and automate customer status updates
Used by a maintenance contractor to take service requests, assign crews, and invoice on completion

Typically includes

Depending on scope

Discovery & design

Stakeholder interviews and process mapping
User roles and permission planning
UX/UI design for every screen, staff-facing and customer-facing alike
Technical architecture and data planning

Access & experience

Secure authentication (staff and/or customer accounts as needed)
Role-based permissions and administrator controls
Responsive interface across desktop, tablet, and mobile
Arabic and English support where required

Core functionality (scoped per engagement)

Workflows, approvals, and status tracking
Customer-facing journeys — bookings, applications, self-service, notifications
Internal operations — CRM, projects, quotations, invoicing, inventory, service requests
Dashboards, reporting, and data export

Technical delivery

Frontend and backend build, database, API routes
Transactional email and notifications
File storage where required
Testing, deployment, monitoring
Documentation and staff onboarding
Defect warranty period

Packages

These are scope levels, not a price ladder. Every engagement is scoped and quoted individually after discovery — there is no default figure to work from.

Focused System

One core operational workflow, mapped and built end-to-end
Single staff-facing role with secure login
Structured data model for the core workflow (records, statuses, history)
Manual or lightly automated approvals
Basic dashboard and list views
One optional customer-facing action (booking, request, or form) without a full account system
Standard email notifications
Deployment, testing, and staff onboarding

Growth Platform

Two to three connected workflows spanning staff and customer sides
Multiple staff roles with role-based permissions
Customer accounts or a self-service portal for one core journey
Structured reporting and exportable data
Status tracking and automated notifications across workflows
Integration with one existing business tool (e.g. accounting, messaging)
Arabic and English interface
Deployment, testing, staff onboarding, and documentation

Advanced Platform

Four or more connected workflows across internal operations and customer experience
Multiple staff and customer roles with granular permissions
Full customer account system with more than one self-service journey
Advanced dashboards, analytics, and data export
Two or more integrations with existing business tools
Automated multi-step notifications and status updates
Arabic and English interface throughout
Extended testing, staff onboarding, documentation, and a longer defect warranty

Mobile app extension

An extension of an existing platform, not an entirely separate duplicate product
iOS and Android delivered from a shared codebase where the platform allows it
Reuses your existing platform's backend, data, and design system
Native push notifications
App store and Play store submission assistance

Electronic invoicing

Electronic Invoicing & ZATCA Readiness

Quotations, invoices, and credit notes issued by the same system that runs the work — designed against the document structure, numbering, and QR requirements of Saudi e-invoicing from the start, rather than retrofitted onto a finished build.

Quotations
Tax invoices
Credit and debit notes
PDF generation
QR-code support
Invoice numbering
ZATCA-readiness assessment
Fatoora platform integration where applicable

Use case

Connected Invoicing System

One flow from quotation to settled invoice: the quote a client accepts becomes the invoice, the invoice carries its own sequential number and stored document, and payment status stays visible against the project it belongs to — a single record rather than four spreadsheets reconciled at month end.

We do not simply add an invoice screen to a system. Invoicing is designed as part of how the business actually operates — connected to the quotation that preceded it, the project it belongs to, and the payment record that follows it.

Add-ons

Third-party integration

Connect an existing system — accounting, inventory, CRM, payments, logistics, or messaging — to a Software & Platforms or Automation & AI engagement. Priced per integration; the figure depends on the quality of the API, the authentication it requires, and how much data has to stay in sync.

Not included by default

Unlimited revisions or ongoing feature development after launch (that's what Care Plans and custom development are for)
Native iOS/Android apps unless scoped as the mobile extension add-on
Third-party subscription/licence fees, payment gateway fees, SMS/WhatsApp consumption
Large-scale historic data migration
Ongoing content entry

Before we build

Scope is established, not guessed.

Discovery is where the real scope, roles, and integrations are established. The fee may be credited, in part or in full, against implementation when you proceed within an agreed period.

Website Discovery

Included for standard website projects

Software Discovery Workshop

Process workshop
Initial workflow map
Role definition
MVP recommendation
Preliminary implementation range

Advanced Specification Engagement

Multiple stakeholder sessions
Detailed requirements
User stories
Workflow diagrams
Data architecture
Integration plan
Delivery phases
Technical risks
Formal scope document

Pricing reflects the scope, workflows, integrations, user roles, content, and operational requirements of each engagement. Third-party subscriptions and usage-based services are quoted separately.

All prices exclude VAT.

Design your platform Care & operations plans All services